Shipment

• Shipping & Payment

Deliveries are only possible to delivery addresses in Europe and to delivery addresses delivered by DHL Paket International.

All deliveries sent by JUNAKii are insured against theft and accidental damage.

• Free shipping

We deliver all orders free of charge.

• Shipping costs and duration

All orders are dispatched on the following working day. Please note that we do not ship on German public holidays or on weekends. The following delivery times apply from the moment the shipment is handed over to the delivery service.

From December 16, 2024 to December 25, 2024 we offer DHL Express delivery free of charge for deliveries within Germany.

• Import duties and fees

For deliveries outside the European Union, import duties (import sales tax, customs duties) and fees (customs clearance) may apply.

The VAT of the recipient country, import fees and customs are not included in the purchase price. These must be paid by the recipient upon receipt of the delivery.

As a rule, these fees and charges are billed to the recipient by the shipping service provider or an authority.

We are not responsible for these additional import duties and fees.

• Please check your order directly upon delivery

Please check immediately upon receipt of the delivery that your package has not been damaged during delivery. This check must be done immediately after receipt and in the presence of the carrier/courier. If the packaging of your package is damaged, please note the defects on the delivery note. You can also refuse to accept the package. The delivery note is an important document as proof of compensation from Junakii or the transport company (refund or exchange).

If you discover any defects after unpacking your package, please contact our customer service within 3 days of receiving your order via email at service@junakii.com or call us directly at +49 176 567 531 74.

• payment methods

On junakii.com you can pay via PayPal, credit or debit card (American Express, Visa, Mastercard), Amazon Pay, Klarna invoice, Klarna installment purchase, Klarna immediate purchase, Klarna direct debit or advance payment.

With credit or debit card

All credit or debit card payments are processed through Shopify payments, a secure online payment processing system powered by Shopify that encrypts your card details in a secure hosting environment. To provide you with additional security when shopping on junakii.com, we use MasterCard SecureCode and Verified by Visa. These services protect your account from unauthorized access while you shop with us. The system detects whether your credit card is registered in the 3D security programs Verified by Visa or MasterCard SecureCode.

With PayPal

If you select the PayPal payment option, you will be automatically redirected to the PayPal website. If you already have a PayPal account, you can log in with your account information and confirm the payment. If you do not yet have a PayPal account, you can register and then make the payment. Refunds for returns will be transferred back to your PayPal account.

With advance payment

Please transfer the amount to the following account within the next 3 days . We will ship your order immediately after receipt of payment.

ZebraFox GmbH

Kreissparkasse Reutlingen

IBAN: DE45 6405 0000 0100 1604 24
BIC: SOLADES1REU

Payment by invoice and financing

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options via Shopify payments. Payment is made to Klarna in each case:

• Invoice: The payment period is 14 days from dispatch of the goods/ticket/or, in the case of other services, the provision of the service. The invoice terms and conditions for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
• Installment purchase (only available in Germany): With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise stated in the checkout. The installment payment is due at the end of each month after Klarna sends a monthly invoice. Further information on installment purchase, including the general terms and conditions and the European standard information for consumer credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
• Immediately: Your account will be debited immediately after you place your order.
• Direct debit: The debit will be made after the goods have been dispatched. You will be informed of the time by email.

The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna as part of the purchase initiation and processing of the purchase contract for the purpose of address and credit checks. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check.

Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations Germany/Austria.

security of our website

To ensure that your purchase on junakii.com is secure, Junakii complies with Level 1 PCI security regulations and uses Secure Socket Layer (SSL) technology. This encrypts and secures the data you send to us over the Internet during the order process in the checkout area. When SSL is enabled, you will see a padlock at the top of your browser.